Often asked: How To Return Loft Online Order?

To process a return, please email us at [email protected] or call us at 614-534-2756 to begin the Return Merchandise Authorization, which is required to process a return.

Can you return to loft without tags?

They will gladly accept your return or exchange of unworn, unwashed merchandise with complete tags and packaging by mail or at any LOFT location with the exception of select merchandise. Purchases made online cannot be returned or exchanged at Ann Taylor stores, Ann Taylor Factory stores or LOFT outlet stores.

Can I return something from loft to Ann Taylor?

Ann Taylor will accept your return or exchange of unworn, unwashed and defective merchandise by mail or online. Please note, we cannot accept online purchase returns at LOFT, LOFT Outlet or Ann Taylor Factory store locations.

Can you use loft merchandise credit online?

When you purchase gift cards, make sure you intend to use those marked “merchandise credit” in a bricks and mortar store only. It may only be used in a bricks and mortar store, which is an enormous bummer as Ann Taylor Loft only sells maternity clothing online.

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What is the difference between Loft and Loft outlet?

They have different merchandise and it’s easy to tell the tags apart. Loft Outlet clothes are not former Loft regular store clothes sold elsewhere. Outlet stores get their own line of clothes and the tags have two small dots under the name.

How do I return an online order?

Returning an online item to the store will reduce wait times for your refund or exchange. Replace the item in its original packaging. Bring your item, original packaging, the credit card you used, if applicable and the receipt. Go to the Returns or Customer Service department at the store.

Can I return loft items to loft outlet?

You can return goods at a LOFT store—including Ann Taylor, Ann Taylor Factory, and LOFT Outlet—or online. Note that you can return or exchange goods only at a store belonging to the subsidiary you bought them from.

What is the difference between Ann Taylor and LOFT?

LOFT Outlets carry a more youthful look and more casual styles, while the Ann Taylor Factory stores cater more to professionals. Both divisions sell suits, separates, dresses, shoes, and accessories designed for professional women.

Is Ann Taylor Factory the same as Ann Taylor?

ANN Brands is comprised of Ann Taylor, Ann Taylor Factory Stores, LOFT, LOFT Outlet and Lou & Grey, operating stores in 47 states, the District of Columbia, Puerto Rico, and Canada. ANN Brands is part of ascena retail group, inc. (NASDAQ: ASNA). About ascena retail group, inc.

Is Ann Taylor Factory online closing?

Ann Taylor Factory Hi Jenny, We’ve made the decision to wind down the online stores for our Ann Taylor Factory and LOFT Outlet brands. Please know though we will continue to offer our clients the best value and styles at our physical Factory/Outlet stores, and hope you come visit us soon!

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Can I use my loft card at Ann Taylor?

Redeem your Rewards Certificate in-store or online at any of our brands: LOFT, LOFT Outlet, Ann Taylor or Ann Taylor Factory. In order to redeem your reward in-store, just tell an Associate you have an available reward.

Can you use Ann Taylor card at Loft?

You can redeem your Ann Taylor Credit Card by logging into your online account here. You will be able to use your rewards at Ann Taylor, anntaylor.com, LOFT and loft.com. Please keep in mind that your rewards cannot be used at Ann Taylor Factory Store, LOFT Outlet, Lou & Grey or louandgrey.com.

Can I pay my loft bill online?

To make a Loft credit card payment online, you will first need to register for online account access. Here’s how: Go to the login page for the ALL Rewards credit card or ALL Rewards Mastercard. Enter your credit card account number, ZIP or postal code and Social Security number.

Is Loft going out of business?

In July 2020, Ascena Retail Group filed for Chapter 11 bankruptcy protection. Ascena is the parent company of fashion retailers Ann Taylor, Loft, Lane Bryant, Lou & Grey, Justice and Catherines. As part of the bankruptcy, the company announced plans to close more than 1,000 stores across all of its brands permanently.

Is Loft getting rid of plus size?

LOFT Announces It Will Stop Selling Plus Sizes Due to ‘Ongoing Business Challenges’ “Unfortunately, due to ongoing business challenges, we have had to make some difficult decisions, which does impact our plus collection,” LOFT confirmed on Twitter. “We sincerely apologize for any disappointment.”

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Does loft run big?

4. Loft. Loft’s clothing typically runs big.

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